Return Policy

Effective Date: 1st August 2023

1. Introduction

We appreciate your business and are committed to providing you with a seamless shopping experience. This Return Policy is designed to comply with EU law and outline the procedures for returning products purchased from our website by international and EU customers.

2. Definitions

a. "Customer" refers to any individual or entity that has made a purchase from our website.

b. "Product" refers to any item available for purchase on our website.

c. "EU" refers to the European Union.

3. Returns Eligibility

a. International customers, as defined by customers located outside the EU, are eligible for returns under this policy.

b. To be eligible for a return, the following conditions must be met:

- The request for a return must be submitted within 14 days from the date of receiving the product.

- The product must be unused, in its original packaging, and in the same condition as received.

- The product must be in resalable condition, with all tags, labels, and accessories included.

- The product must not be on the list of non-returnable items (if applicable).

c. Items purchased during clearance sales, promotions, or as part of bundles may have different return conditions. Please refer to the specific product listing for details.

4. Non-returnable Items

Certain items may not be eligible for return. These include, but are not limited to:

- Personalized or customized items.

- Perishable goods.

- Downloadable digital products.

- Products explicitly marked as non-returnable at the time of purchase.

5. Return Process

a. To initiate a return, the customer must:

- Contact our customer support team at shine@frtlzr.com.

- Complete the provided form, including details of the product, reason for return, and any relevant supporting documentation.

- Wait for our customer support team to approve the return request and provide instructions for returning the product.

b. The customer is responsible for all return shipping costs, including any customs duties or taxes associated with the return.

6. Refund Process

a. Once the returned product is received and inspected, we will notify the customer of the status of the refund request.

b. If the return is approved, we will issue a refund to the original payment method used for the purchase, excluding any original shipping charges.

c. Refunds will be processed within 14 days of receiving the returned product.

7. Consumer Rights

a. EU customers are entitled to the statutory 14-day "cooling-off" period, during which they may return a product for any reason and receive a full refund, including the cost of standard shipping.

b. The customer's right to cancel an order and return a product under EU law is separate from and does not affect their warranty rights or any other legal rights they may have.

8. Contact Information

For any inquiries or assistance related to returns, please contact our customer support team at shine@frtlzr.com.

9. Modifications to the Return Policy

We reserve the right to amend this Return Policy as necessary to comply with changes in EU law or for other legitimate business reasons. Any updates to this policy will be communicated to customers on our website.

By making a purchase from our website, international customers agree to abide by the terms and conditions outlined in this Return Policy.